Privacy Policy

Last Updated: October 19, 2026

Lake Effect Works respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information I collect, how I use it, and the choices you have when visiting lakeeffectworks.com or requesting technology support services.

 

1. Who I Am

Lake Effect Works is an independently operated business providing in-home technology assistance to individuals and families throughout Northern Michigan.

Website: https://lakeeffectworks.com
Email: help@lakeeffectworks.com
Phone: (231) 320-0201

For questions about this Privacy Policy or your personal information, please contact me using the information above.

 

2. Information I Collect

Information You Provide

When you complete a contact form, request an appointment, communicate with me, or use my services, I may collect information such as:

  • Your name
  • Email address
  • Phone number
  • City or town
  • Information about the technology assistance you need
  • Other information you voluntarily provide during communications or service visits

Please avoid submitting passwords, financial account numbers, Social Security numbers, or other sensitive information through the website’s contact form.

Information Collected Automatically

When you visit my website, certain technical information may be collected automatically, including:

  • Browser and device information
  • Pages visited and general website activity
  • Approximate geographic location derived from technical information
  • IP address and other information used for security, analytics, or spam prevention
  • Cookies and similar technologies

The specific information collected depends on the website services and technologies in use.

 

3. How I Use Your Information

I use personal information to:

  • Respond to questions and service requests
  • Communicate about appointments and technology assistance
  • Provide requested services and customer support
  • Maintain appropriate business and service records
  • Improve website usability and performance
  • Protect the website against spam, abuse, and unauthorized activity
  • Meet applicable legal and business obligations

I do not sell your personal information.

I do not use contact form submissions to automatically enroll you in marketing emails.

 

4. Contact Forms and Email Communications

My website uses Fluent Forms to collect information submitted through the Get Help contact form.

When you submit a form, the information you provide is processed by the website and may be stored in its database and delivered to my business email address.

I use WP Mail SMTP and an email service provider to support reliable delivery of website communications.

Information submitted through the contact form is used to respond to your inquiry and coordinate requested services.

Email communications may be retained as needed for customer service, business records, or legal obligations.

 

5. Google Analytics and Cookies

My website uses Google Analytics 4, a service provided by Google, to understand how visitors use the website.

Google Analytics may collect information about website interactions, device and browser characteristics, approximate location, and online identifiers. It may use cookies or similar technologies to distinguish visits and measure website activity.

This information helps me understand website performance and improve the visitor experience.

For information about how Google handles data, visit Google’s Privacy Policy.

You can manage or block cookies through your browser settings. Google also provides information about opting out of Google Analytics at Google Analytics Opt-out Browser Add-on.

Blocking certain cookies or tracking technologies may affect some website functionality or analytics measurements.

 

6. Spam Prevention and Website Security

My contact form uses Cloudflare Turnstile to help distinguish legitimate visitors from automated spam submissions.

Cloudflare may process technical information, such as IP addresses, browser characteristics, and interaction signals, to evaluate whether a form submission appears legitimate.

This information is processed according to Cloudflare’s applicable privacy practices.

You can review Cloudflare’s Privacy Policy for more information.

The website and its hosting environment may also process technical information to help detect security threats, prevent abuse, and maintain reliable operation.

 

7. Sharing Information With Service Providers

I may share or make information accessible to trusted third-party service providers when necessary to operate the website or provide requested services.

These providers may include:

  • Website hosting and infrastructure providers
  • Email hosting and delivery providers
  • Google Analytics for website measurement
  • Cloudflare for spam prevention and security
  • WordPress plugins used to operate website forms and related functionality

These providers process information according to their respective services, agreements, and privacy practices.

I may also disclose information when required by applicable law, to respond to lawful requests, or to protect legitimate rights and security interests.

I do not sell or rent customer contact information to third-party marketers.

 

8. In-Home Technology Services and Customer Privacy

During an in-home appointment, I may need to view device settings, applications, network configurations, or other information relevant to the technology issue you have requested help with.

I will make reasonable efforts to respect your privacy and access only the information necessary to perform the requested service.

You should enter your own passwords and other sensitive credentials whenever possible. I do not ask customers to submit passwords through the website contact form.

If troubleshooting requires access to personal information on a device, I will use that access only for the agreed-upon service.

 

9. How Long Information Is Retained

I retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, and meeting applicable legal obligations.

Contact form submissions, business emails, and service-related records may have different retention periods depending on their purpose and the systems in which they are stored.

When information is no longer needed, I take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable recordkeeping requirements.

 

10. Data Security

I use reasonable administrative and technical safeguards intended to protect personal information from unauthorized access, misuse, or disclosure.

However, no website, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure.

Please avoid sending highly sensitive personal information through standard website forms or email.

 

11. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights concerning personal information collected about you.

You may contact me to:

  • Ask what personal information I maintain about you
  • Request correction of inaccurate information
  • Request deletion of information, subject to applicable legal or business recordkeeping requirements
  • Ask questions about how your information is used

To make a privacy-related request, email help@lakeeffectworks.com.

I may need to verify your identity before fulfilling certain requests.

You can also manage cookies and similar technologies using your browser’s privacy settings.

 

12. External Websites and Links

My website may contain links to third-party websites, services, or resources.

I am not responsible for the privacy practices or content of websites that I do not operate. I encourage you to review the privacy policies of any external websites you visit.

 

13. Children’s Privacy

Lake Effect Works provides technology assistance primarily to adults and families.

The website is not directed toward children under the age of 13, and I do not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has submitted personal information through the website without appropriate authorization, please contact me so I can review the request and take appropriate action.

 

14. Changes to This Privacy Policy

I may update this Privacy Policy to reflect changes in website functionality, business practices, technology providers, or applicable requirements.

When changes are made, the Last Updated date at the top of this page will be revised.

Continued use of the website after an update is subject to the then-current Privacy Policy.

 

15. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Lake Effect Works
Northern Michigan
Email: help@lakeeffectworks.com
Phone: (231) 320-0201
Website: https://lakeeffectworks.com